This article will help you if:
- You're expecting a transaction to appear in your wallet but it hasn't yet.
- You sent a transaction hours ago and it's still marked as "Pending."
Transactions can remain pending for various reasons. Follow these steps to diagnose and potentially resolve the issue:
Step 1: Verify Email Confirmation
Ensure you've verified the transaction via email. If you encounter technical issues preventing verification:
👉 Troubleshoot email verification issues
Step 2: Check System Status
Monitor these resources for updates:
- Status Page: Displays real-time payout delays or maintenance alerts.
In-App Notifications:
- "Payout Delays": Indicates network overload due to high crypto valuation or breaking news. This creates blockchain congestion with unconfirmed transactions.
- "Maintenance": Scheduled or emergency updates for multi-crypto wallets. Notifications are removed once processing speeds normalize.
Step 3: Assess Network Congestion
High traffic slows transaction confirmations. Use these tools to check live data:
| Blockchain | Live Transaction Tracker |
|---|---|
| Bitcoin | BTC Unconfirmed Transactions |
| Ethereum | ETH Pending Transactions |
Tip: Before contacting support, rule out blockchain "traffic jams" as the cause.
Step 4: Contact Support
If steps 1–3 don't resolve the issue, reach out to our Support Center with transaction details.
Frequently Asked Questions (FAQs)
Q1: How long do pending transactions usually take?
A: Typically 10 minutes to several hours, depending on network load. During peak times, delays may extend beyond 24 hours.
Q2: Can I cancel a pending transaction?
A: Not directly. Transactions must either confirm or expire (which can take days). Accelerating fees may help in some cases.
👉 Learn about transaction acceleration
Q3: Why does maintenance affect transaction speed?
A: Wallets temporarily pause processing during updates to ensure system integrity, especially after protocol changes.
Q4: Are delayed transactions a sign of fraud?
A: Not usually. Most delays stem from technical factors like network congestion or wallet updates.
Key Takeaways
- Always verify email confirmations first.
- Monitor system status pages during delays.
- Blockchain explorers provide transparency during congestion.
- Support teams can assist with unresolved cases.
For further assistance, our team is ready to help resolve your transaction concerns.