Many OKX users encounter ID photo rejections during identity verification (KYC), often due to blurry images, incorrect angles, expired documents, or improper selfies. To ensure smooth verification, use high-resolution devices and maintain clear, complete information. For optimal results, access OKX’s official site via trusted navigation links.
Ensure Uninterrupted Access to OKX Verification Page
Upload failures often stem from connectivity issues rather than document problems. OKX’s official site may face regional restrictions, causing loading delays or submission errors. Use mirror domains for stable access.
OKX Identity Verification Process Overview
- Basic Information: Submit name, nationality, and ID number.
- ID Photo Upload: Provide front/back photos and a selfie.
- Review: Typically takes minutes to hours.
Most issues arise during photo uploads. Below are key rejection reasons.
Top 5 Rejection Reasons
1. Blurry or Low-Resolution Images
System requires sharp images for accurate data extraction.
Solution:
- Use 8MP+ cameras (modern smartphones suffice).
- Hold steady with clear focus.
- Opt for natural lighting.
2. Incorrect Angles or Orientation
Crooked, upside-down, or mirrored photos hinder readability.
Solution:
- Place ID horizontally on a flat surface.
- Ensure all text (name, ID number, expiry) is visible.
3. Non-Compliant Selfie Rules
For "held ID + handwritten note" selfies:
- Illegible text or distant shots.
- Obscured faces/ID details.
- Missing required note elements.
Solution:
- Include "OKX + date + signature" on the note.
- Position ID near chin; avoid accessories.
- Use front-facing camera with ample light.
4. Expired or Non-Matching ID
System cross-checks ID validity and account details.
Solution:
- Use current, valid ID.
- Ensure names/birthdates match registered data.
5. Unsupported File Formats
Avoid screenshots, compressed files, or oversized images.
Solution:
- Upload original JPG/PNG files (<5MB).
- No collages, watermarks, or PDFs.
Post-Rejection Steps
You can resubmit after adjustments:
- Review rejection reasons.
- Retake photos per guidelines.
- Preview clarity before uploading.
- Prefer mobile app for streamlined submission.
For persistent issues, contact OKX support via Help Center or live chat.
Pro Tips for Higher Approval Rates
- Use plain white backgrounds.
- Eliminate glare/folds/shadows.
- Shoot in daylight.
- Utilize app’s "alignment guides."
FAQs
Q1: How many attempts do I get after rejection?
A: Unlimited, but address cited issues each time.
Q2: Can I use a passport instead of an ID?
A: Yes, if supported in your region. Check OKX’s document list.
Q3: Why does my selfie keep failing?
A: Likely due to poor lighting, incomplete notes, or obscured ID details.
Q4: How long does re-verification take?
A: Typically faster than initial review (under 1 hour).
Q5: Is facial recognition required?
A: For advanced features, yes. Follow on-screen prompts carefully.
👉 Troubleshoot Verification Issues
Complete KYC early to unlock full platform features like fiat deposits, withdrawals, and margin trading. Always use official channels for seamless verification.