Introduction
To enhance the quality and compliance of merchants on the OKX platform, we have established the following management guidelines. These rules ensure transparency, security, and efficiency for all users.
Merchant Application
1. Certified Merchant
Requirements:
- Complete KYC3 video verification.
- Maintain an order completion rate ≥90%.
- Process ≥20 orders.
- Hold 10,000 USDT as merchant保证金 (escrow).
Application Process:
- Apply online via the OKX Merchant Portal.
- Note: Reapplication is prohibited within 1 month of deactivation.
2. High-Volume Diamond Merchant
Requirements:
- KYC3 verification.
- Order completion rate ≥90%.
- ≥20 processed orders.
- Proof of 3+ months as a certified merchant.
- 100,000 USDT escrow.
- Personal liquidity ≥3 million CNY.
Evaluation Period:
- New high-volume accounts undergo a 1-month review.
Key metrics:
- 30-day trading volume ≥500 BTC.
- ≥200 completed orders.
- Zero major user complaints.
Merchant Removal Policy
Merchants violating these rules will be removed:
Performance Issues:
- Completion rate <90%.
- Fraudulent payment complaints (≥1 instance).
Compliance Violations:
- Involvement in money laundering.
- Unverified transactions with suspicious third parties.
- Providing false documentation.
Behavioral Misconduct:
- Disrespecting users/platform staff.
- Exploiting platform loopholes.
FAQs
Q1: How do I check my merchant application status?
A: Track updates via SMS, email, or the OKX merchant portal.
Q2: What happens if my account is frozen?
A: Contact OKX support with valid proof to resolve issues.
Q3: Can I reapply after removal?
A: Yes, but only after 1 month and meeting all requirements.
👉 Learn more about OKX merchant benefits
Conclusion
OKX is committed to maintaining a secure and efficient trading environment. For queries, reach out to our 24/7 support team.
Last updated: March 2025
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