If you're encountering an "ID already registered" issue on the OKX app, don't worry—this guide provides a step-by-step solution for migrating your account while maintaining full security. Below, we'll walk through the entire process with professional tips to safeguard your assets during the transition.
Step-by-Step Account Migration Process
Step 1: Locate the Account Using Your ID
Access Identity Verification:
- Log in to your new OKX account 👉 via the official app
- Navigate to:
Profile Icon (top-left) → [Personal Settings] → [Identity Verification] → [Verify Now]
Submit Your ID Details:
- Enter your nationality, full name, and ID number.
- If the system detects your ID is already registered, click [View Verified Account] and complete facial recognition.
Claim Ownership:
- If the registered account belongs to you, select [I Own This Account] to initiate migration.
- Note: If the account isn't yours, contact OKX support immediately.
Step 2: Transfer New Account to Your Verified Account
Scenario A: Verified Account Is Accessible
- Log in to the verified account and update your security details (email/phone) directly.
Scenario B: Verified Account Is Inaccessible
Initiate Migration:
- Click [Verified Account Unavailable] → Proceed through two [Next] screens.
- Select the email/phone number to migrate from the new account.
Critical Preparations:
- Cancel all active orders.
- Transfer all assets out of the new account to avoid losses.
Submit Verification Documents:
- Provide required materials (e.g., ID photo, video verification).
- Enter the email/SMS code to confirm the transfer.
Key Security Reminders
- Post-Migration: The unverified account will be permanently frozen. Ensure all assets are withdrawn beforehand.
- The verified account’s original email/phone will be overwritten by the new credentials.
Frequently Asked Questions (FAQ)
Q1: Can I merge two OKX accounts?
A: No. OKX allows credential migration but doesn’t support account merging.
Q2: What if someone fraudulently used my ID?
A: Contact OKX support with proof of identity to file a dispute.
Q3: How long does the migration process take?
A: Typically 1–3 business days after document submission.
Q4: Will my transaction history transfer?
A: No. Only login credentials migrate; histories remain tied to the original account.
Q5: Is there a fee for account migration?
A: OKX currently doesn’t charge for this service.
For further assistance, visit 👉 OKX’s official support page. Always prioritize security by enabling 2FA and monitoring account activity post-migration.
Disclaimer: This guide is for informational purposes only. Cryptocurrency investments carry risks; OKX is not liable for financial losses.