OKX SERVIÇOS DIGITAIS LTDA., OKX’s dedicated entity for Brazilian residents, is rolling out updated terms of service to better serve its local user base. This transition includes a fully localized platform with Brazilian Real (BRL) deposits/withdrawals, dedicated customer support, and streamlined digital asset management.
Key Changes and Migration Steps
Token Availability Requirements
Users must ensure their holdings consist only of tokens supported by the local entity before migration. Unavailable tokens require one of these actions:
- Convert them to a locally supported token.
- Withdraw them to an external wallet.
👉 View the list of supported tokens in Brazil
Note: Unsupported tokens left inactive will be frozen post-migration but remain withdrawable.
Account Adjustments
- Margin Trading: Disable margin by setting Trading accounts/subaccounts to "No Margin" mode.
- Identity Verification: Complete KYC by the deadline specified in your email to avoid account freezing (fund withdrawals remain permitted).
- Position Management: Close all margin, perpetual, futures, and options positions.
- Grow Products: Redeem funds from Earn, Loan, or Jumpstart.
Why These Updates Matter
OKX Brazil’s enhancements prioritize:
- Localized Services: BRL transactions and regional support.
- Regulatory Compliance: Adherence to Brazilian financial guidelines.
- User Security: Clear protocols for asset management.
FAQs
Q: What happens if I don’t convert/withdraw unsupported tokens?
A: They’ll be frozen but can still be withdrawn externally after migration.
Q: Can I still withdraw funds if my account is frozen?
A: Yes—freezing only restricts trading; withdrawals remain available.
Q: Where can I check supported tokens?
👉 See the full token list here
We’re committed to empowering your digital asset journey with seamless, secure tools. For further assistance, contact OKX Brazil’s support team.
Sincerely,
OKX Team
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