To help you resolve withdrawal issues efficiently, we've outlined common scenarios and step-by-step solutions below.
Understanding Withdrawal Status (4 Stages)
A typical withdrawal progresses through these phases:
【Withdrawal Requested】→ 【Pending】→ 【Processing】→ 【Transferred】
Check your withdrawal status via:
- App: Assets → Bill → Select withdrawal record
- Web: Assets Management → Order Center → Funds Bill
Scenario 1: Status Shows "Transferred" but Funds Not Received
This indicates the transaction is on the blockchain but not yet credited to the recipient.
Solutions
| Scenario | How to Confirm | Action |
|----------|----------------|--------|
| Recipient wallet/network mismatch | Cannot select the network/coin on recipient platform | Recover coins sent to wrong network |
| Incorrect deposit/withdrawal network | Verify via OKLink using transaction hash | Contact recipient platform |
| Missing/wrong memo/tag | Check recipient’s deposit page for tag requirements | Contact recipient platform |
| Wrong recipient address | Compare addresses on recipient platform | Reach out to the address provider |
| Unconfirmed blockchain transaction | Check status via OKLink | Wait for confirmation |
👉 Track your transaction instantly
⚠️ Fraud Alert: If funds were sent to a suspicious platform, retain all evidence and report to authorities.
Scenario 2: Status Stuck at "Processing"
Usually completes within minutes. Delays may occur during high traffic.
Solution
- Funds remain secure; no action needed.
- Wait for status update.
Scenario 3: Status Shows "Requested" or "Pending"
Funds are queued for processing. Common reasons:
- High withdrawal volume causing delays
Solutions
- Cancel within 1 minute (fee refunded).
- No errors? Wait for completion.
FAQ
Q1: How long do withdrawals take?
A: Typically minutes to hours, depending on network congestion.
Q2: Can I cancel a processed withdrawal?
A: No. Blockchain transactions are irreversible once broadcasted.
Q3: What if I sent funds to the wrong address?
A: Contact the receiving platform; recovery isn’t guaranteed.
👉 Need urgent help? Contact support
For further assistance, use OKLink to monitor transactions or consult our help center.
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