Verifying your HTX account unlocks essential features like higher withdrawal limits and improved security. This step-by-step guide covers all verification levels (L1-L4) for both web and mobile platforms.
Understanding HTX KYC Verification
KYC (Know Your Customer) is mandatory for:
✅ Enhanced asset security
✅ Higher trading permissions
✅ Increased transaction limits
✅ Access to financial activities
✅ Futures bonus eligibility
Web Verification Guide
Level 1 (Basic Verification)
- Navigate to HTX website and click your profile icon
- Select [Basic verification]
- Click [Verify Now] in Personal Verification
- Submit required personal information
- Confirm submission to complete L1
Level 2 (ID Verification)
Prerequisite: Completed L1 verification
- Access L2 verification section
- Choose document type and issuing country
- Upload clear photos of ID front/back
- Wait for HTX team approval (typically 1-3 business days)
👉 Need help with document upload?
Level 3 (Advanced Verification)
- Download HTX mobile app
- Log in and navigate to profile
- Initiate facial recognition process
- Complete biometric authentication
Level 4 (Investment Assessment)
- Provide supporting financial documents
- Submit capability assessment form
- Wait for manual review
Mobile App Verification
Level 1-2 Verification
Follow similar steps as web version through app interface
Level 3-4 Verification
- Access verification through profile menu
- Complete facial recognition (L3)
- Submit financial documents (L4)
FAQ Section
Q: Why won't my photos upload?
A: Ensure:
- JPG/PNG format under 5MB
- Original, valid ID
- Proper network connection
- Latest app version
Q: Not receiving verification email?
A: Check:
- Spam/junk folders
- Whitelist HTX emails
- Wait 15 minutes before retrying
👉 Troubleshooting tips for KYC
Q: Common KYC errors?
A: Avoid:
- Blurry ID photos
- Incorrect document types
- Blocked camera permissions
- Face obstructions during biometrics
Key Reminders
- Verification typically takes 1-5 business days
- Higher levels require lower level completion first
- Contact support for special circumstances
- Keep documents current and valid
Note: Remove all accessories and ensure proper lighting during facial recognition.